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SHIPPING POLICY

Shipping is available Australia Wide. Shipping costs are flat rate which is dependant on the state or territory.   Please allow 5 business days processing time for your order and about 2 business days for delivery. You can also choose the option to fast-track your order at checkout which will cut the processing time down to 1-2 business days. You will receive an email when your order is ready for delivery or pick up. 

DAMAGE POLICY

Please note that the dried flowers used within the Lucy Loves Floral bouquets are very delicate and may become slightly damaged in transit. We try our best to reduce all chances of damage to your product through our packaging techniques however, we cannot guarantee that damages will not occur due to external forces (courier handling etc.) To guarantee the highest quality product Lucy Loves Flora does recommend the ‘pick-up’ from studio option, however, if delivery is necessary please note you are accepting the possibility of slight damage occurring. If you are unhappy with your product upon delivery we welcome customers to contact us and provide a photo of your product for us to assess its condition. If we deem the product worthy of an exchange we will replace this for you. Alternatively, we may deem the product only slightly disrupted and rather suggest slight adjustments to the leaves to assist you in returning your product to its original state. By agreeing to these terms and conditions you are forwarding us the right to determine whether an exchange on the purchased product is warranted or not.

EXCHANGE POLICY

In the case an exchanged of product is deemed necessary by the Lucy Loves Flora team you will be refunded the total cost of shipping. Once this has occurred you will be required to return the product to us. Please note that shipping costs incurred that are greater than that of the refunded amount are not the responsibility of Lucy Loves Flora. Once received the damaged goods will be replaced and the product will then be re-sent to the customer at no extra cost.